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Privacy Policy |
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1. What do you do with the details I give when ordering products/digital prints/film envelopes/e-newsletter?
Your privacy is important to us, your name & address details are kept on our secure database which allows us to process your order more quickly. Your details will NOT be passed on to any third parties without your prior consent. We do not keep a record of your credit card details on our database for security reasons. When you complete a purchase from Directfoto, we will ask for a billing address, a delivery address, a credit card number for the payment of developing/products, postal and handling costs so that we can fulfill your request. You will also give information when you answer survey questions and sign up for our e-newsletter order envelopes.
2. What do you use the information for?
Any information you may give in customer surveys will be used to further improve our service to you and to further understand our customer’s wants and needs. Customer Information is used to communicate with you, and we consider this communication to be an integral part of the Directfoto service. We use your email and mailing address to inform you of site improvements, newsletters, Directfoto promotional offers, and occasional third-party promotional offers that may be of interest to you. Only Directfoto (or agents working on behalf of Directfoto under confidentiality agreements) will send you these direct mailings. If you do not wish to be an active participant in these communications please contact our customer services department on 0844 482 3328 or email sales@directfoto.co.uk to be removed from our mailing list.
3. How long will you keep my images and are they safe?
Your images are kept on our in-house secure servers for up to 60 days. After this time they are deleted. This allows for easy reprinting of images should they get lost or damaged in the post or you want reprints and/or enlargements. They are only accessible by approved staff members and stored on secure premises.
4. With whom do you share customer information?
Your Customer Information is provided to third parties solely for the purpose of providing you the services you request at the time that you request them. Third party intermediaries do not store, retain, access or otherwise use your Customer Information other than as necessary to provide you with the Directfoto service. These third party intermediaries (for example, credit card authorization companies, DfD prints software operators, merchandise distributors, vendors processing our outbound direct mailings communication, etc.) and those who help us run the Directfoto Service and Website only.
Have we answered all your questions regarding privacy of information? If not, feel free to drop us an email at sales@directfoto.co.uk
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